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One piece of data that
all companies know fairly accurately is their cost
structure. What they don't know is what price to
charge. We ran into similar challenges but
eventually we figured it out through trial and
error. But here are a few things we learned
about doing the right marketing and developing a
robust pricing strategy.
Don't sell a product or service; sell value
You must have heard
the term 'value-based selling'. What it really
means is that if you sell on value (or what your
product or service can do for the buyer), you can make
price a less important factor in the selling
process. Don't be fooled by the Wal-Mart
strategy. Never sell anything on the basis of
lower price alone. Even if all your
competitors sell by advertising lower price and you
start to lose market share, do other things but do not
start lowering prices. It does not help you in
the long run.
Setting prices
Many companies simply
see what the prevailing prices in the marketplace are
and then set their prices based on that data.
Wrong strategy. Price your product instead on
the basis of (1) your costs (2) ability of your
customers to pay. For example, let us say, you
set up a bagel shop and every bagel shop in the area
sells bagels for $0.50 but your cost is $0.75 because
your recipe is such that it only uses fine
ingredients. Now if you set your prices based on
market prices, you will destroy your business from day
one even if your argument is that by offering similar
or lower prices you will get market share. What
if you don't gain market share? You will lose
everything that you invest. On the other hand,
if you sell your bagels at $1.00 and target those
customers that value fine ingredients, high-quality
service, and personal attention to them, you will
steal market share but at the price that you really
want. The customers who had always wanted that
experience but never had the choice will rush to
you. You win all the way.
Stay away from price wars
Only Wal-Mart can win
in a price war because it has scale (a fancy term for
"size"0. It has tremendous leverage
when negotiating prices from its suppliers and when
Wal-Mart drops prices, it can pass on the cost to the
suppliers. You can't do that. While no one
wins in a price war, you don't want to fall into the
trap of engaging in one.
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