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Online commerce is rapidly growing not only for consumer products but also for products and services purchased by businesses. In fact, businesses are realizing that they can find new customers at a much lower cost if they use the web for strategic marketing. Thus, you have taken the right steps needed to grow your business outside the United States. Websites are a great vehicle for marketing today and many companies have been able to develop sizeable online businesses.
Customers typically find online stores in one or more of the following ways:
- Through a search on a search
engine like Google or Yahoo
- By following a listing in a
directory (that could be run by a search engine or
a portal or an industry/trade journal, or more
recently, by a directory that only has paid
listings)
- By following a link provided by
other websites (these could be websites run by
individuals, consulting companies, research
organizations, think tanks, trade journals,
newspapers, blogs, etc.)
- By directly typing your URL if
they are already familiar with your company and
its URL (this can happen if you are already a
well-known company or you advertise your website
address often in all your print advertising plus
if you list it on your product, technical
literature that accompanies the product, and on
business cards that your employees carry)
The
number one challenge for any business trying to market
on the web is attracting visitors to its website. Here
is the strategy that I recommend for marketing your
website:
- If you want to rely on search
engines, and you should because vast majority of
people still find a website by conducting a
search, you have to make sure that your
website is listed in the index of the search
engine. Some websites like Google make it easy
(and free) to submit your website for crawling,
while others charge a small fee for listing.
It is worthwhile to pay the fees for listing.
Search engines literally provide free advertising
for you but it can take months before you are
found in a search and you may never pop up in the
first two or three pages. This is important since
you have no control whatsoever on your page
rank other than following certain techniques for
web design. While search engine optimization (SEO)
is fairly easy and you need not pay a specialist
to do it (in most cases your webmaster should be
able to do it on her/his own), there is no
guarantee that you will be featured in the
first two-three pages and maintain that rank over
time. Thus, it is better to use some form of
pay-per-click (PPC) advertising so that when
potential customers search for a term that
they would use to find your products, you will be
definitely listed in the sponsored search results.
Since you pay only when someone clicks, these are
very cost-effective compared to advertising in
trade journals which are more often ignored, and
if at all they are effective, they only create
brand awareness. On the other hand, when
people find you through a search engine, they are
much closer to completing a business transaction.
- Reach out to other websites that
attract the type of customers that you want. For
example, professional associations, trade
journals, etc. You will need to work with
them one-by-one to get your website listed and
featured so that visitors can find your website
while they are surfing these popular websites.
- Many website owners often write
articles, review products, publish results of
their findings, or just discuss whatever they wish
related to your product. Often they also put links to
the products/companies that they discuss. Find out
these websites and approach them to put a link to
your website. You can do this in many ways: you can
invite them to visit your website, you can extend
personal invitations to them to visit your offices
so that you can introduce your products to them,
you can send them samples of your products so
that they are motivated to review them, or you can
ask if you need to pay to get a listing on their
websites.
- Develop high quality content even
if you have only an e-commerce website (and not a
content-rich website often operated by magazines
and trade journals). Content results in higher
hits from search engines. So if you sell
electronic parts, write a series of articles
about the products, where/how they are used, what
is the underlying technology, how to incorporate
them into different applications, how can
they be used in other interesting applications,
etc. Such keyword-rich pages generate a lot of
hits in a search and eventually you can redirect
your visitors to your shopping pages.
- Finally, start a newsletter or
electronic magazine (or ezine) that focuses on
electronic parts. Develop a mailing list by asking
visitors to your website to sign up. Write
short, useful, and interesting articles and send
it to the mailing list subscribers regularly. Ask
existing subscribers to forward your e-zine to others
who might find it useful. Many of them will then
signup. You can also contribute articles to other
websites popular among business leaders in your industry
in exchange for a link to your website.
In our
opinion, if you want to develop an online business,
you have to dedicate resources as you would for a new
sales territory. So make sure that you have sales, marketing,
and technical people working on your website. You must
also make sure that you are able to replicate your
offline business online too in terms of customer
service and technical support. |
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